Channel does not receive dms from User to Bot - discord

Question

I created a ticket system, where a user needs to dm the bot with "ticket". A ticket_channel will be created on the server and the function of all this is, that all the messages, that the user is sending to the bot, the bot sends these messages to the channel in my server. And reversed:
The problem here is that the command "ticket" is working (a new text channel has been created) if the user sends a message, the channel in the server recieves nothing
Can someone help me?
import discord
import asyncio
intents = discord.Intents.all()
client = discord.Client(intents = intents)
ticket_users = {}
#client.event
async def on_message(message):
if message.channel.type == discord.ChannelType.private and message.content.startswith("ticket"):
user = message.author
if user.id in ticket_users:
await user.send("Du hast bereits ein Ticket erstellt. Bitte warte auf eine Antwort oder schließe das Ticket mit close.")
return
else:
ticket_users[user.id] = True
guild = client.get_guild(ID) # Replace GUILD_ID with the ID of the server where you want to create the channel
channel = await guild.create_text_channel(f"ticket-{user.name}")
await channel.send(f"{user.mention} hat ein Ticket erstellt.")
await user.send("Dein Ticket wurde erstellt. Ein Teammitglied wird sich in Kürze bei dir melden.")
def check(m):
return m.author == user and m.channel == channel
while True:
msg = await client.wait_for('message', check=check)
if msg.attachments:
await user.send(msg.content, file=msg.attachments[0])
else:
await user.send(msg.content)
if msg.content.startswith == "close":
del ticket_users[user.id]
await channel.send("Ticket wurde geschlossen.")
await user.send("Dein Ticket wurde geschlossen.")
await channel.delete()
break
client.run("My Token")

Answer 1

Your check function is wrong - you're checking for messages sent in the newly created channel and not the direct message channel.
def check(m):
return m.author == user and m.channel == message.channel.id
Personally, though, I wouldn't be using a while True loop in an on_message function. I would do something like the below.
#client.event
async def on_message(message: discord.Message):
if message.channel.type == discord.ChannelType.private:
user = message.author
if message.content.startswith("ticket"):
if user.id in ticket_users:
await user.send("Du hast bereits ein Ticket erstellt. Bitte warte auf eine Antwort oder schließe das Ticket mit close.")
return
else:
ticket_users[user.id] = {"open": True}
guild = client.get_guild(ID)
channel = await guild.create_text_channel(f"ticket-{user.name}")
await channel.send(f"{user.mention} hat ein Ticket erstellt.")
await user.send("Dein Ticket wurde erstellt. Ein Teammitglied wird sich in Kürze bei dir melden.")
ticket_users[user.id]["channel_id"] = channel.id
else:
# doesn't start with 'ticket'
guild = client.get_guild(ID)
channel_id = ticket_users[user.id]["channel_id"]
channel = guild.get_channel(channel_id)
attachments = None
if msg.attachments:
attachments = msg.attachments[0]
await user.send(msg.content, file=attachments)
if msg.content.startswith == "close":
del ticket_users[user.id]
await channel.send("Ticket wurde geschlossen.")
await user.send("Dein Ticket wurde geschlossen.")
await channel.delete()
I would do something like this; this still retains the original functionality I think.