I am building a website where I want to have a customer support chat widget. When someone writes in the chat box, I want that to comes as a text message to my phone and when I reply the customer sees the reply. I looked at a few services like Zendesk, Zoho but I couldn't find the exact thing I was looking for. Any tips on how I should achieve this? Any other chat widget 3rd party service that you know of that can do what I want?
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Is there any method to send a link to a user when they ask through an Alexa skill? I found Send to Phone Intent but I didn't understand how to implement it. Has anyone had to use this intent? The scenery would be as an example: Alexa, open the amazon website and it would send a push notification to the cell phone and when the customer clicked on the notification it would open the amazon website.
The Send to Phone feature should do exactly what you're describing, but it's in developer preview right now, so you need to apply here to gain access.
In the meantime, here are the tech docs, design guidelines, and a code sample.
I have built a Alexa Skill, but for now it only works for Alexa Device.
I wonder if that is possible I can deploy/reference the Alexa Skill in my website (only text or voice part)?
One use case:
User can say "i am born in xx/xx/xxxx", and Alexa can capture the intent "CaptureBirthdayIntent", so that my website code (Python) can address the intent.
I found many CMS (e.g. Wordpress, Drupal) can do this: https://medium.com/#OPTASY.com/how-to-integrate-alexa-with-your-drupal-8-website-a-step-by-step-guide-5a76c1d74a88. But I am not using those CMS.
It also seems like Alexa Voice Service can do this.
Can anyone give me some reference?
In most cases, you'll need to use Account Linking, which is an API where the customer links their account at your website and their account with Alexa, and then you'll have a unique ID for the customer that is the same in both your skill and your external app (and is unique to that link between them), so you can sync data between them using a database.
https://developer.amazon.com/en-US/docs/alexa/account-linking/understand-account-linking.html
You can create your own unique OAuth 2 provider at your web app or use Login with Amazon, Login with Google, Facebook, AWS Cognito... Having your own OAuth provider can make it way easier to get a customer linked and not have them give up, because adding in third parties (LwA, Google, FB, AWS) adds extra logins/authorizations to complete the process.
You can use Dialogflow to do this. Make a chatbot with similar intents and map the endpoint to Alexa endpoints and should work. I am sure you can easily work it out if you have made an Alexa skill.
I already finish the chatbot, but I have no idea of how to upload it to my website, please, help :)
I tried to look for some code to send to the IT developers, but cannot find it :( And the IT guys are too busy, so I'ld like to get the answer by myself so I can send it to them if I'm not able to apply it. Thank you. (Btw: I'm not an IT person... :( )
Where to start?
The dialog / conversation part of your Watson Assistant part chatbot is available as a REST API.
There are several deployment options available. For the more popular choices the Assistant tooling provides integrations. So if you want to access your chatbot through slack, or facebook messenger or on a word press site then look at the documentation as to how - https://cloud.ibm.com/docs/services/assistant?topic=assistant-deploy-integration-add
If you are developing your own application or web-page, then your developers will need to design the User Interface and handle the quirks of your dialog. eg. Decide how to display images, options etc., all from the API, which is essentially only message in, response out - https://cloud.ibm.com/apidocs/assistant-v2#send-user-input-to-assistant. There are samples available for them to base from - eg. https://github.com/watson-developer-cloud/assistant-intermediate
If your website is using Wordpress, there is a very easy way to deploy the chatbot to it using a wordpress plug in - https://wordpress.org/plugins/conversation-watson/
I have been checking around on this topic, but have not seen a concrete solution on how to get it working. I am building a Custom Skill for Alexa, which currently supports speech. Now I would like to extend the skill with video streaming to a TV.
The only thing the Custom Skill seems to support for this is streaming to Echo Show with the VideoApp directives?
I have seen answers that say it is possible, just return a list of devices, but these devices and their appliance id's seem to be hardcoded, I would need to get an actual list of devices linked to the users account.
So the question is: is it actually possible to incorporate Video Skill functionality (and device discovery) in a custom skill, or would it need to be a separate skill?
Since the SmartTV is not an Alexa-enabled device, streaming to it will be a separate API from the Alexa APIs.
An Alexa skill is similar to a web API, where the front end, user interface, is Alexa.
Imagine if you were building a website that had a couple of buttons on it and a text box. Users would enter some info in the text box and press one of the buttons to start streaming on the TV. The code behind the website would have to communicate with the smart TV somehow to stream the content.
The same way, your skill code would have to figure out a way to communicate with the Smart TV.
This is not something that Alexa would support directly, so it become necessary to identify the API for your SmartTV and a way to communicate to it from the internet which won’t be trivial.
I want to use amazon alexa api for my website/ mobile application. I would like to know if it is possible to use and how to integrate alexa, given that I develop my custom skill.
You can use the Alexa Voice Service. You will need to collect the user's audio and then submit it to Amazon. The voice snippet does not need to contain the hotword (e.g. Alexa). You should be able to use most features that don't involve the device and aren't asynchronous. For example, you can utilize the alarm or timer features nor the music streams.
It sounds like you are asking how to allow the user to talk to your website or mobile app.
An Alexa custom skill is something you create to extend Alexa's vocabulary, so to speak. It isn't an alternative to using a mouse or keyboard with an existing app.
A website and a mobile app are, or can be, two different ways for a user to access the functionality you provide. Think of an Alexa skill as a 3rd way to access that functionality. A user could ask the Alexa device (Echo, Dot, iPhone Lexi app, etc) to get or perform the same things that your website does.
So for example, if your website explains how your widgets work, then you could create a widget Alexa skill that would allow Alexa user's to ask about your widgets.
The Alexa Voice Service is something entirely different. It is an API to enable adding Alexa voice to a different piece of hardware. For example, my friend Thaddeus created an Alexa Voice Service app called Lexi that runs on an iPhone. This allows a user to talk to Alexa using their iPhone. However, it doesn't add any new capability to Alexa. It only allows me to do things on my iPhone that I can already do on my Echo.