Planning to use Twilio Voice / Studio to build the IVR system / conversation tree.
I would like to know will there is a way to push the user's response (conversation audio) with the IVR systems to salesforce ?
Would like to persist the conversation between the user & IVR to Salesforce.
You could export parameters easily by using a HTTP Request widget or a Function widget and the widget set KEY:VALUE parameters which you can send out
Related
Currently we are using "writeToSpulnk" custom policy to export API transaction logs in API Connect. This custom policy we have designed in such a way that it will send request and response headers to Splunk. So here we are not logging header information in API manager Analytics using Activity-log(which is inbuilt in API Connect). Those are set to default only. Now because of some business reasons we decided to remove "writeToSplunk" custom policy and get header information in API manager analytics itself. We want to achieve this task without redeploying any existed APIs.
Could you please suggest us the best way to do this task.
Thanks,
Triveni N.
I tried removing "writeToSplunk" policy by commenting out some code in source file of custom policy and reimported it in API Connect policies. By doing this I am able to stop sending logs to Splunk with out redeploying the APIs. But I want to use same source file to send header information to API manager Analytics. How can I do that?
Thanks,
Triveni N.
I have a post page, and this page will have a button when the correct answer to the question asked in the post is given, just like in stackoverflow, and when this button is pressed, I want the people who follow this post to be notified. I want to send notifications using a react native cloud message.
Calls to the Firebase Cloud Messaging API to send a message require that you specify the FCM server* key in your code. As its name implies, this key should only be used in server-side code, or in an otherwise trusted environment. The reason for this is that anyone who has the FCM server key can send whatever message they want to all of your users. For this reason it is not possible to send a message directly from one device to another device/user through FCM, the messages must always be sent from a trusted environment.
The common approach is to create a custom server-side endpoint/API (using Cloud Functions, or a server that you control) that makes the FCM call on the user's behalf, and then call that endpoint from within your React Native app. For an example of this, see use-case notifying users when something interesting happens in the Firebase documentation.
I am building a form in react and I wanted to send it to my email when the user clicked the submit button.
I was looking at Microsoft Graph API for sending the email (https://learn.microsoft.com/en-us/graph/api/user-sendmail?view=graph-rest-1.0&tabs=javascript), but checking it, seems that it needs a temporary token, so I can't use it as I would need to be changing the token every hour or so.
So, I'm basicaly trying to find an API like the Gmail but for office 365 accounts (https://developers.google.com/gmail/api/guides/sending), as we can create a gcp project and use the keys that it generates for us, instead of using a token like the MS Graph API
Generaly I would use a route in my API, but this site is static, so I do not have any API (neither serverlets, cloud functions or other stuff like it).
Is there any away to send an email through a Microsoft API from my web client in react, using only a token specific to the domain? Or is there a better away to acomplish this same result?
I highly recommend using https://formsubmit.co/. It's free and I personally use it in many projects. Works flawlessly with many features like email templating, captcha, reply_to, etc.
No backend knowledge is required. Can set it up in like 1 minute.
One option would be to authenticate on behalf of the user.
You can also have a small proxy API, dedicated for the purpose of allowing the users to send an email.
I'm using Watson Assistant and Cloud Function in a basic chatbot. How can i retrieve via Cloud Function (node.js) the chatlog of a specific conversation? I'd like to implement this user functionality. So for example, if the user types "Chat Log", Watson Assistant send him back (via Cloud Function) his chatlog. Thanks.
In case you are using v1 version of the Watson Assistant(WA), you will get the logs via the API: https://cloud.ibm.com/apidocs/assistant/assistant-v1#listlogs
In case you are using v2 version of the Watson Assistant(WA), you will get the logs via the API: https://cloud.ibm.com/apidocs/assistant/assistant-v2#listlogs
In both of these versions, you will find a filter parameter which can be set to the current chat conversation ID or session ID and could be used to get the chat log.
Now there is a REST API that allows to get the user conversations - however this gets all users conversations so you would need to implement some kind of a proxy that would filter these logs anyway.
For this particular use case, I believe, it would be the best to log the conversations into a separate database where the data would be organized by user id. First of all - separate results for particular user can be achieved easilly in this case, second of all - in IBM Cloud in Watson Assistant the chat logs are kept for 30 days - that might not be enough for this kind of functionality.
We are creating a product that allows customers to sign up and somehow "hook up" their SalesForce CRM implementation to it in which we'd like to have it automatically create triggers/callbacks to an endpoint URL we own (and transferring info about the action+details and which customer of ours is triggering it).
For example: when someone enters a lead, a sale, etc. we want our service (custom code elsewhere on HTTP REST endpoint) to be notified.
What is the best approach for this? I'm a newbie when it comes to SalesForce, just looking for someone to push me the right direction. I hear "SalesForce Apps" and then there is an API, etc. I also hear there is an API limit, so is polling a better idea? Anything else I am missing?
If you distribute your application or "connector" through the Salesforce App Exchange then you can have an Apex trigger on some SObjects which does an HTTP / REST callout to your service. Otherwise you could do something similar to how the Salesforce Webhook Creator dynamically generates the necessary Apex and adds it to a Salesforce org (via the Salesforce Tooling REST API).