Before zendesk, ive used zammad, which has a nice integration of gihub / nagios / icinga tickets etc. and f.e. closes them if services are back online.
Is it possible to get the same functionality in zendesk ?
Is it possible to not just forward tickets to zendesk by email, but also have a back channel to nagios (or preferrable icinga) to
acknowledge warnings
close warnings
close tickets in zendesk that were opened by a warning email, if the service is online again ?
Zendesk provides a developer friendly API that can be used to manage ticket resources. In addition, there is form of webhooks available in Zendesk called targets. These can be used to push data to an external source based off of events in Zendesk. You could also poll the API via the Incremental Tickets API endpoint.
Related
Currently we are using "writeToSpulnk" custom policy to export API transaction logs in API Connect. This custom policy we have designed in such a way that it will send request and response headers to Splunk. So here we are not logging header information in API manager Analytics using Activity-log(which is inbuilt in API Connect). Those are set to default only. Now because of some business reasons we decided to remove "writeToSplunk" custom policy and get header information in API manager analytics itself. We want to achieve this task without redeploying any existed APIs.
Could you please suggest us the best way to do this task.
Thanks,
Triveni N.
I tried removing "writeToSplunk" policy by commenting out some code in source file of custom policy and reimported it in API Connect policies. By doing this I am able to stop sending logs to Splunk with out redeploying the APIs. But I want to use same source file to send header information to API manager Analytics. How can I do that?
Thanks,
Triveni N.
I was going through the integration documents available for snowflake & service now. But, all documents are oddly focussed on sf consuming snow data for analytics. Didn't find anything related to creating tickets for failures at snowflake. Is it possible?
It's not about the monitoring & notification aspect of snowflake but connecting with service now and raise a ticket for query failures (tasks,sp etc.)
Any ideas?
There's no functionality like that as of now. I can recommend you open an Idea for it and if enough customers want it our Product Management will review it.
For the Snowpipe, we found a way to use it. We send the error message to SNS and then we can do a Lambda function to call the Rest API of ServiceNow to create a ticket.
For Task, we find that it is possible to use External Functions to notify to AWS whenever the Task fails, but we haven’t implemented it.
Email is a simple way. You need to determine how your ServiceNow instance is processing emails. We implemented incident creation from Azure App Insights based on emails.
In ServiceNow find the Inbound Action you need to process the email or make one.
ServiceNow provides every instance with an email account
Refer to enter link description here
The instance email is usually xxxx#service-now.com.
If your instance url is "audi.service-now.com", the email would be "audi#service-now.com".
For a PDI dev#servicenowdevelopers.com, e.g.; dev12345#servicenowdevelopers.com
We are creating a product that allows customers to sign up and somehow "hook up" their SalesForce CRM implementation to it in which we'd like to have it automatically create triggers/callbacks to an endpoint URL we own (and transferring info about the action+details and which customer of ours is triggering it).
For example: when someone enters a lead, a sale, etc. we want our service (custom code elsewhere on HTTP REST endpoint) to be notified.
What is the best approach for this? I'm a newbie when it comes to SalesForce, just looking for someone to push me the right direction. I hear "SalesForce Apps" and then there is an API, etc. I also hear there is an API limit, so is polling a better idea? Anything else I am missing?
If you distribute your application or "connector" through the Salesforce App Exchange then you can have an Apex trigger on some SObjects which does an HTTP / REST callout to your service. Otherwise you could do something similar to how the Salesforce Webhook Creator dynamically generates the necessary Apex and adds it to a Salesforce org (via the Salesforce Tooling REST API).
I am trying to create a custom paypal button for selling digital goods, that will direct the buyer to a link that will allow him to download the file.
I've read a bit this paypal article about advanced html variables but I am not sure which I have to use to make it work: https://developer.paypal.com/webapps/developer/docs/classic/paypal-payments-standard/integration-guide/Appx_websitestandard_htmlvariables/
Obviously the download should only initiate based on the payment ID to prevent free downloads, or is that done automatically by paypal?
What I would recommend us utilizing Instant Payment Notification (IPN) to handle all your post-payment processing tasks like updating your database, sending out email notifications (including one with a download link), etc.
Instant Payment Notification (IPN) is a message service that notifies
you of events related to PayPal transactions. You can use IPN messages
to automate back-office and administrative functions, such as
fulfilling orders, tracking customers, and providing status and other
transaction-related information.
This will allow you to not only automate the procedures, but also correctly handle things like e-checks or any other type of payment that may originally be in a "pending" status. You wouldn't want to deliver the digital goods until that payment actually clears. With IPN you will get 1 notification that your script can handle when the payment comes through as pending, and you would get another one when the payment updates to Completed, or Failed, or whatever.
The IPN's happen in real-time so buyers won't have to wait on anything. Whatever you're doing within the script would happen instantly upon the transaction completing.
I need to integrate PayPal with my client AngularJS app, where the app visitors can donate specific amounts of money based on various causes, but not sure where to start? My client requested that visitors can select cause, amount to be donated, then get routed to Paypal to enter their details, process payment then finally routed back to the app for (thank you page) which should receive payment confirmation as parameter.
I've skimmed through the PayPal developers API and can see that there are a lot of options / features offered but not sure really where to start and which is the best approach to accomplish my client needs? Shall I use REST API? or will simple button integration do the job? What if I need to add causes selected to Paypal checkout page? Can I do this using the API? Thanks
If you don't have some specific reason to use REST I would recommend just going with the Classic API, specifically Express Checkout. It's much more mature and provides a lot more freedom to integrate with different options and customization.
With Express Checkout you'll be using the following calls.
SetExpressCheckout
GetExpressCheckoutDetails
DoExpressCheckoutPayment
You'll call SEC and that will return a token. Then you'll redirect the user to PayPal with that token appended to the URL. The user signs in and approves the payment, and they're returned to a URL that you supply in the SEC request.
At that URL you can call GECD to obtain all the details about the buyer. This allows you to tae their address and apply any shipping or tax rules you need to so that you can present a final review before the user would approve the payment, which is when you trigger DECP to finalize the transaction.
There are various options with that flow. For example, GECD is optional, and depending on your flow you may or may not need a final review, so you could skip straight to DECP and display nothing but a final receipt page when the user gets back to your site if you want to.
If you happen to be using PHP my class library for PayPal will make all of this very simple for you.