Unable to view dashboards on Spotfire Webplayer if connected from database - sql-server

I'm new with Spotfire and I'm trying to publish my spotfire dashboards. When I use excel and create the dashboards I'm able to view them on webplayer but when I connect spotfire to a database and create dashboards, I'm not able to view it on webplayer as it asks for username and password for the data source. I'm 100% sure I'm entering the correct credentials but it doesn't login and I'm stuck. I'm using MS Sql server studio 2017.
When uploading the data into the database I tried with windows authentication and also sql-server authentication but it doesn't seem to work. When I use windows authentication I used my windows login credentials and when I tried sql-server authentication I entered the same credentials which I used for login into the sql server.
Any help would be appreciated.
Please find attached the image.

I figured out. It was a firewall issue which was blocking me from connecting to the database.

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Everything works fine, but when I want to connect it with my gateway after pubication, it raise me an error for SQL Server connection:
Sorry, it's in french, but it says "Cannot update this datasource credentials. Unknown error"...
What I tried so far:
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publish it again
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Of course, my credentials works fine in my SQL Server
I run out of idea... and I really need to setup this in order to make scheduled refresh.
I have a subsidiary question: there is any good practice about credentials to use right here? It is better to use a service account or personal account for this kind of connection ?
Many thank's for your help.

SSIS cannot connect to SSMS using SQL Server Authentication

I'm trying to set up a connection to SSMS from SSIS project I'm working on with SQL Server Authentication.
I set up a cube_user login and gave it permission to my database transactions
Here is how I set up my cube_user:
Login Name, password. I also chose the default DB below to transactions, the appropriate DB.
Then in User Mapping tab, I gave user owner permissions and I checked in the appropriate DB
Having done all that, it seems like it should work. I then started an SSIS project and tried to connect to it like this:
As you can the drop down that is supposed to display databases, is blank. However, If i tried to connect to it using Windows Authentication, I am able to see all DBs....
Is there something wrong I'm doing. Can you not connect to SSMS using SQL Server Authentication?
Please check the following things:
In properties of cube_user - that it has at least guest rights on the RDBMS (SQL Server itself). User rights on specific DB will not give the permission to connect to SQL Server. The properties are in SSMS - Security\Logins - specific Login properties - Server Roles. See example below
On the third screenshot where you specify user name and password - specify those of cube_user, not admin.
The reason why you see list of DBs with Windows Auth - you do it under your account which presumably has DBA user rights on the SQL Server.

Can only connect a SQL Server data source to Excel if running Excel as admin?

I can only connect a SQL Server data source to Excel if I am running Excel as admin.
Just to clarify, to connect to SQL Server I go to:
Data - Get Data - From Database - From SQL Server Database. Enter server and database names. Use Windows credentials - use alternate credentials. I tried both a non-admin windows login and an admin Windows login, in domain/username format. Applied settings to database only.
If I do the above when Excel is NOT running as admin, then neither of the above logins works.
When I do the above with Excel running as admin, both logins work
Is there any way to do this without running Excel as admin? Not all our users are admins, so wont be able to run it like this
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When I connect via one user its fine, but when I log on to the same machine as another user I get an error in my excel spreadhseet - "user...does not have access to the [Cube name] database"
Obviously the first user has the correct permissions, but how do I set up analysis services to allow other users to join the party?
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All this will only work if the SSAS Server Administrator gives the Domain\NewUser access to the server.
The Windows user accounts that you are trying to access SQL Analysis Services with need to be added to the Roles in the Cube that would allow the permissions you want.
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If the IIS site using msmdpump is on another machine and you aren't using a domain then the accounts would need to exist on both servers with the same password.
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Raj has already answered the initial question... You need users to be set up with at least read access to your SSAS instance.
However, the error "Cannot connect to server" does not necessarily mean it's an authentication issue, it actually doesn't mean much. I've seen this error on Excel 2007 on various occasions, where the underlying error could be anything, this is just a generic error from Excel.
Several aspects that caused problems on my end were (things to check):
User has access to the web site (if not using anonymous auth)
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User propagated to SSAS has read access to instance (are you using ApplicationPoolIdentity?)
Handler mapping (script mapping for *.dll) is set up
For a complete guide of how to set up HTTP access for SSAS check:
Microsoft - Configure HTTP Access to SSAS via IIS
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The application when trying to connect to our SQL Server box is getting a "Cannot open database 'databasename'. Login failed for user 'username'" error. We have tested connecting to the SQL Server box from the web server using SQL Server Management Studio and the login information provided to their app, it works perfectly.
Is there any easy way that we can sniff/determine the SQL Server Connection information they are trying to use inside their SqlCommand? Debugging their code is not an option, as it is compiled in Release Mode, and we don't have source. We simply need something to be able to identify why their app cannot connect.
run profiler and choose Security Audit: Audit Login, Audit Login Failed and Audit Logout events. choose all columns.
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once you get that check which database is default for that user in SQL Server users.
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