Case Management System (Ticketing System) - How to? - database

I am looking at developing a simple case management system, a sort of ticketing system where users can enter data in forms, moving from one form to another pressing Next, Next etc.
The information will then be stored in a database, and kept on a case by case basis, will be available for searching and modifications later.
I was thinking about the Microsoft Access Developer toolkit but it seems it is no longer supported and the latest version is 2007.
Can someone suggest some form of tool that I could use please?
Thanks, Noel

It really depends what kind of language knowledge you have and for what platform you are targeting (fat client for windows, Linux etc or web)
There are tons of application development tools
But if would like something similar to access you can give Libreoffice Base a try.

Related

Adobe Experience Manager WorkBench Check out/in Issue

Shortly I ve Windows Server 2012 R2, AEM Forms(6.2), SQLServer(2014) and Workbench(6.2) in same server. At first when i install and configure all of them, i can check out or in my applications from Workbench succesfully. However After my software team executes some scripts at Database, we can not check in/out from workbench. The worst thing when i click check out, workbench gives any error. any log. on event log or server application. It gives nothing and don't do my transaction. I saw at forums some people have same issue but nobody writes solution.
Please if any one knows the solution, share with us. What's wrong with my workbench? what to do fix this issue?
The query that your software team ran turns off security on every single LiveCycle service and makes them run as the system user. This includes the services used by Workbench and is very bad. Some of the services rely on knowing who is logged in to operate correctly. In particular, how can LiveCycle know who has checked in/out a resource if the service always runs as system?
Your best bet is to restore the LiveCycle database - or at least the tb_sc_service_configuration table to be where it was before you ran the script.
If you need to remove security on individual services, you should do it through the admin console, but only do it for your processes. Never do it for systems services unless the Adobe documentation says it is OK.
As JeremyP pointed out, modifying the Adobe database directly is a bad idea. The database should be treated as a black box that is only manipulated by Adobe code (either by doing things in the Adobe tools or making calls to Adobe APIs).
You can either make security changes manually through the adminui (as he indicates, which is the most common way of doing it) or programatically using the Adobe client APIs. See the following links for sample code that uses the APIs:
Removing Security - http://help.adobe.com/en_US/livecycle/10.0/ProgramLC/WS624e3cba99b79e12e69a9941333732bac8-7f35.html
Setting the runAs user - http://help.adobe.com/en_US/livecycle/10.0/ProgramLC/WS624e3cba99b79e12e69a9941333732bac8-7f38.html
My company, 4Point, offers AEM Forms consulting services. We have an in-house Apache Ant library that wraps the code above to automate this (and other) common tasks that are typically required when deploying (and redeploying) AEM Forms solutions. It can be included as part of a consulting engagement.

QuickBooks connection using asp

May not be the best place to ask sorry if that's true.
I have worked on SQL and while I never worked on QuickBooks I am hoping it is possible to connect to it and just use it similar to a SQL Database. I am wondering I am wondering if it is possible to connect to QuickBooks using ASP. My purpose is to create simple forms and insert the data into QuickBooks similar to what is done on SQL.Occasionally I would just generate reports as well using web pages. All I am wondering is does ASP have the capability to connect to Quick Books and if so can I also run query's similar to SQL and is there any sources or reference available for research ? And what my options are for setting this up. If I have to use asp.net as a last resort that is fine too, though I would prefer to have to be without it.
Thank you
Update #1
While i am working on getting the Version of Quick-Books here is what information I have.
I plan on using ASP-Classic, and I want to develop web forms so this would be a website that can be accessed. This will not be a desktop application I plan on making but various webpage's where you can view Quick-books data, and insert records into Quick-books using forms, similar to what I do for SQL. And the Version of our Quick-Books is 2013 Enterprise Windows Desktop USA edition.
All I am wondering is does ASP have the capability to connect to Quick Books
Yes.
can I also run query's similar to SQL
Maybe.
QuickBooks itself does not provide an SQL-based interface. Communication with QuickBooks is via XML. However, QuickBooks Enterprise comes with something called QODBC which provides an ODBC interface to the XML interface QuickBooks provides, which might get you what you need.
One problem you want to watch out for -- there are times when you won't be able to connect to QuickBooks. e.g. it is not an "always-on" solution like a typical SQL database is. If you're in single-user mode in QuickBooks, or someone closes QuickBooks, or someone is doing a QuickBooks backup, or someone is updating QuickBooks, then you won't be able to connect. You'll have to plan for this in your application.
A better solution might be to use the QuickBooks SDK (specifically the QuickBooks Web Connector). If you download and install the SDK there is example code included. The SDK install also includes about 600 pages of PDF documentation on topics which you are asking about.
Striking out the below stuff since you've provided more details now: But unfortunately you didn't provide anywhere near enough information for anyone to actually give you a decent answer.
How about providing some actual details so that people can actually help you? Like, maybe:
Is this QuickBooks ONLINE, or QuickBooks for WINDOWS, or QuickBooks for MAC? (they are three entirely separate products, with entirely separate sets of capabilities)
What version/year/edition/country of QuickBooks?
ASP classic or ASP.NET?
Is this a website you're connecting from, or is this a desktop application, or...?

Any solution as how a database version tool should be?

I am trying to making a tool which can help in maintaining data base version(like maintaining source code version). The technology which I am thinking to use is spring-hibernate so that the tool can be web based and it can be used by multiple project . The idea is that any database change can only be triggered with the help of this tool,so that the database version information can be maintained and the database can be made consistent .Operations like commit,roll back,branching,merging should be possible. Can you suggest me that how should I approach to this problem?
I have found an opensource tool called LiquidBase which has already provided some sort of solution in maintaining database version. Here is a short preview on what this tool can do. But this tool has some limitations like it does not handle stored procedures and triggers and it works on the basis of an XML file . But I think I can integrate this tool with my requirement and I can speed up development. If you have any other tool in knowledge which can be better than this then please let me know.
If possible tell me that how the tool should be organized so that different project can easily maintain their database version. What all problem the tool should try to address and what minimum support should at least be there in this tool? What should be the UI so that user should be easily able to use it.?

C# source control that allows me to have multiple branches of code for various "editions"

Can someone recommend a source control product that does all of the following:
Seamless integration into VS 2008 Pro
Will allow me to create different "editions" of a program (like "express" and "pro") - maybe with branching?
Will allow me to track changes for specific client requests. Say I have four clients, 2 on express, 2 on pro. I would be able to create specific, customized changes for all clients while still maintaining a singular codebase.
I'm not sure if something like VisualSVN can handle this, but there must be a product out there.
Virtually every source control will satisfy the #2 and #3 requirement with branches.
For #1 it's more tricky. If you really want a Seamless integration (capital S) then Team Foundation Server is your only choice. (It's very expensive)
Otherwise virtually all the major source control systems will have some sort of VS plugin, but the plugin usually doesn't work very well.
The two most popular free source control systems are:
Subversion
git
The best way to create different additions of your software using the same code in all of the different versions it to use pre-processor directives to conditionally compile your software based of flags that you set.
For information on conditional compilation please see the following links:
.NET: http://msdn.microsoft.com/en-us/library/9ae6e432%28VS.71%29.aspx
Java: http://weblogs.java.net/blog/schaefa/archive/2005/01/how_to_do_condi_1.html
C++: http://www.devarticles.com/c/a/Cplusplus/C-plus-plus-Preprocessor-The-Code-in-the-Middle/3/
I hope this answers your question I use this alot when developing different version of applications for different platforms.
An example of this is an application that I developed in c# for both a server and mobile device implementation. Each had different ways of calling functions in .NET libraries but the logic was the same so I used preprocessor conditional compilation to compile to correct code for each platform but leave the logic intact.
From experience you only need integration with Visual Studio if you need to check out the file before editing it (a-la SourceSafe) and the file is read-only until then.
Having used SourceSafe I went on to using SVN and absolutely never looked back. Then I switched to git and again never looked back on SVN or Sourcesafe.
I can't comment on Team Foundation source control or Mercurial, I've never used those. At this stage I would recommend git over SVN as it's more suited to working with a single source tree that has minor changes between lots of branches. You can do the same thing with SVN but found the process of switching the working copy to another process painful.
Team Foundation Server provides the best seamless integration to VS 2008, but of course its not free (i agree that its very expensive)
have you tried using AnkhSVN? its got a pretty good integration for VS 2008 and SVN. so far it gives me the VS-SVN integration that I need, so you might want to check it and see if it fits your needs.
you can use TortoiseSVN, but I suggest installing CollabNet's SVN server, because AnkhSVN integrates seamlessly with it, plus you dont have to worry about major installations
It's only three months until VS 2010 is in final release (March 22, 2010). For MSDN subscribers, TFS will be integrated into Visual Studio (all levels except Express). MSDN subscriptions that include Visual Studio (any level) will include TFS with a one-seat license. TFS 2010 will run on Vista or Windows 7. SharePoint is no longer required, but you still need it if you want 100% of TFS features, like reporting.
It's all available now in beta; I'm running TFS on my laptop.

Bugzilla Reporting

Is there a really good free tool for BugZilla reporting? I am finding the default search options on the web interface far too limiting. My biggest issue is with the lack of Order By options (only 1 field at a time, and a very limited set of fields to choose from). I have done some Google searches, but I can't find any good free BugZilla reporting tools.
If there isn't one, can someone please point me to an example on how to access the BugZilla web services? If I can get the BugZilla data, then I can easily build my own reports that will better meet our needs.
Take a look at this: http://www.faqs.org/docs/bugzilla/dbdoc.html
Use this database schema for reference: faqs.org/docs/bugzilla/dbschema.html
If you need a web-interface, use your favorite dynamic website scripting language that can access MySQL databases (say PHP)...
Simple-ish Tutorial: freewebmasterhelp.com/tutorials/phpmysql/4
PHP MySQL API Reference: php.net/manual/en/ref.mysql.php
Then use SQL queries such as:
"SELECT * FROM bugs WHERE WHERE bug_status != 'RESOLVED' ORDER BY creation_ts ASC, votes DESC LIMIT 50"
which lists first 50 entries of unresolved bugs ordered first ascending creation time then descending by number of votes.
I have used this in the past and have liked it a lot: http://www.mediawiki.org/wiki/Extension:Bugzilla_Reports
You can also consider other tool eg mantis
(http://www.mantisbt.org/)
I've personally switched from Bugzilla into Mantis and installed some plugins (http://deboutv.free.fr/mantis/) and found this more comfortable
If you are a Java user, you might want to check out Mylyn for eclipse. This is integrates a task-driven development approach into eclipse.
With that, you can raise bugs, tie together SVN changes and bugs, and hide classes that are not relevant to fixing bugs, etc. It's a bit involved to get started with, but quite powerful.
It also comes with a connector for BugZilla. See this introductory article for an example.
If you don't use eclipse, but you do use Java, then note that since Mylyn is open-source, you might want to look at the source code of the Mylyn BugZilla connector for how they do their work.
Good luck.
You can try Deskzilla (http://deskzilla.com/) - it is a multi-platform desktop client for Bugzilla with Outlook-like interface, rich reporting and filtering capabilities, offline work, drag-n-drop, etc. It's a commercial product, but if you're working on an Open Source project you can use it for free.
AFAIK Bugzilla uses MySQL database for storing data. So probably you can connect with some visual db manager (plenty of it exists, see Toad Data Modeler, DbVisualizer) and try do do some sql work...
There is a list of some add-ons (free and commercial) listed on the Buzilla addons wiki.
If you are a Windows user, MyZilla is a possible option.
Otherwise, to work toward your own, see the Bugzilla API documentation, which, in a way, includes how to retrieve the current schema (Bugzilla::DB::Schema), and Bugzilla::WebService.
Netbeans also has Bugzilla integration (I haven't tried it...).
I have analized a bunch of bug tracking tools.
You can try track or mantis, because bugzilla is very unfriendly about reporting.
Mantis
Mantis can export data in excel: all the graphic you need can be generated by that sheet.
For more information take a look to my blog:
http://gioorgi.com/2008/bug-tracking-mantis/
Anyway, Track is used a lot more, so for sake of completeness I should cite it:
Track
Pros:
Can Also work with an embedded database (using sqlite).
Easy to setup and use.
Cons:
Feature are too much, and aims to be also a CMS to some extend.
Take a look to:
http://gioorgi.com/2008/bug-tracking-trac/
Since Bugzilla can be installed on your own server, I presume the simplest way is to do that and play with the databases it creates ("Bugzilla supports MySQL, PostgreSQL and Oracle as database servers"). The documentation also says you can modify the templates as you like.
Otherwise one could try paid support or some other bug trackers.
I use this bookmarklet and like how it searches right with the strings entered in the location bar like smart search. It lets you quickly search bugzilla or jump to a bug number via Bugzilla Quicksearch, and is IE6+, Moz, Op7+ compatible.
Its companions on the same page can be used to refine or help with bug search/report, e.g. collect buglinks (queries bugzilla to show a list of bugs linked to from the current page),ord buglinkify (turns all numbers on the page into bug links).

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