How to Create a CaseFeed Under a Case? - salesforce

I am trying to display case with CaseFeeds and FeedComments on my console app support page. Now when users reply to a case I want to insert a CaseFeed from my application. As per the salesforce API docs, create or upsert is not supported on CaseFeed.
http://www.salesforce.com/us/developer/docs/api/Content/sforce_api_objects_casefeed.htm
Is there any way or work around to create a CaseFeed under Case?

CaseFeed it like a view - a combination of all kinds of activities happening to the Case.
It's bit similar to how Events and Tasks can be viewed together on a related list of Open Activities. Check the Type field to see what does it aggregate. It kind of makes sense for a view to be readonly.
You can imitate user posting to that Case instead - that'd be FeedItem object.
insert new FeedItem(
ParentId = '50070000006Rn5M',
Title='Some title',
Body = 'Some long text goes here',
Type='TextPost'
);

Related

WordPress : make categories automatically match according to external API Value

I'm managing a company website, where we have to display our products. We however do not want to handle the admin edit for this CPT, nor offer the ability to access to the form. But we have to read some product data form the admin edit page. All has to be created or updated via our CRM platform automatically.
For this matter, I already setup a CPT (wprc_pr) and registered 6 custom hierarchical terms: 1 generic for the types (wprc_pr_type) and 5 targeting each types available: wprc_pr_rb, wprc_pr_sp, wprc_pr_pe, wprc_pr_ce and wprc_pr_pr. All those taxonomies are required for filtering purposes (was the old way of working, maybe not the best, opened to suggestions here). We happen to come out with archive pages links looking like site.tld/generic/specific-parent/specific-child/ which is what is desired here.
I have a internal tool, nodeJS based, to batch create products from our CRM. The job is simple: get all products not yet pushed to the website, format a new post, push it to the WP REST API, wait for response, updated CRM data in consequence, and proceed to next product. Handle about 1600 products today on trialn each gone fine
The issue for now is that in order for me to put the correct terms to the new post, I have to compute for each product the generic type and specific type children.
I handled that by creating 6 files, one for each taxonomy. Each file is basically a giant JS object with the id from the CRM as a key, and the term id as a value. My script handles the category assertion like that:
wp_taxonomy = [jsTaxonomyMapper[crm_id1][crm_id2]] // or [] if not found
I have to say it is working pretty well, and that I could stop here. But I will have to take that computing to the wp_after_insert_post hook, in order to reaffect the post to the desired category on updated if something changed on the CRM.
Not quite difficult, but if I happen to add category on the CRM, I'll have to manually edit my mappers to add the new terms, and believe me that's a hassle.
Not waiting for a full solution here, but a way to work the thing. Maybe a way to computed those mappers and store their values in the options table maybe, or have a mapper class, I don't know at all.
Additional information:
Data from the CRM comes as integers (ids corresponding to a label) and the mappers today consist of 6 arrays (nested or not), about 600 total entries.
If you have something for me, or even suggestions to simplify the process, I'll go with it.
Thanks.
EDIT :
Went with another approach, see comment below.

SuiteCommerce Advanced - Show a custom record on the PDP

I am looking to create a feature whereby a User can download any available documents related to the item from a tab on the PDP.
So far I have created a custom record called Documentation (customrecord_documentation) containing the following fields:
Related item : custrecord_documentation_related_item
Type : custrecord_documentation_type
Document : custrecord_documentation_document
Description : custrecord_documentation_description
Related Item ID : custrecord_documentation_related_item_id
The functionality works fine on the backend of NetSuite where I can assign documents to an Inventory item. The stumbling block is trying to fetch the data to the front end of the SCA webstore.
Any help on the above would be much appreciated.
I've come at this a number of ways.
One way is to create a Suitelet that returns JSON of the document names and urls. The urls can be the real Netsuite urls or they can be the urls of your suitelet where you set up the suitelet to return the doc when accessed with action=doc&id=_docid_ query params.
Add a target <div id="relatedDocs"></div> to the item_details.tpl
In your ItemDetailsView's init_Plugins add
$.getJSON('app/site/hosting/scriptlet.nl...?action=availabledoc').
then(function(data){
var asHtml = format(data); //however you like
$("#relatedDocs").html(asHtml);
});
You can also go the whole module route. If you created a third party module DocsView then you would add DocsView as a child view to ItemDetailsView.
That's a little more involved so try the option above first to see if it fits your needs. The nice thing is you can just about ignore Backbone with this approach. You can make this a little more portable by using a service.ss instead of the suitelet. You can create your own ssp app for the function so you don't have to deal with SCAs url structure.
It's been a while, but you should be able to access the JSON data from within the related Backbone View class. From there, within the return context, output the value you're wanting to the PDP. Hopefully you're extending the original class and not overwriting / altering the core code :P.
The model associated with the PDP should hold all the JSON data you're looking for. Model.get('...') sort of syntax.
I'd recommend against Suitelets for this, as that's extra execution time, and is a bit slower.
I'm sure you know, but you need to set the documents to be available as public as well.
Hope this helps, thanks.

Cakephp 3 - Building an entity over several forms/actions

This is a design question.
I'm trying to build a booking system in cakephp3.
I've never done something like this with cake before.
I thought the best way might be to -- as the post title suggests -- build up an entity over several forms/actions.
Something like choose location -> enter customer details -> enter special requirements -> review full details and pay
So each of those stages becomes an action within my booking controller. The view for each action submits its content to the next action in the chain, and i use patch entity with the request data, and send the result to the new action's view.
I've started to wonder if this is a good way to do it. One significant problem is that the data from each of the previous actions has to be stored in hidden fields so that it can be resubmitted with the new data from the current action.
I want the data from previous actions to be visible in a read only fashion so I've used the entity that i pass to the view to fill an HTML table. That's nice and it works fine but having to also store that same data in hidden fields is not a very nice way to do it.
I hope this is making sense!
Anyway, I thought I'd post on here for some design guidance as i feel like there is probably a better way to do this. I have considered creating temporary records in the database and just passing the id but i was hoping I wouldn't have to.
Any advice here would be very much appreciated.
Cheers.
I would just store the entity in the DB and then proceed with your other views, getting data from the DB. Pseudo:
public function chooseLocation() {
$ent = new Entitiy();
patchEntity($ent,$this->request->data);
if save entity {
redirect to enterCustomerDetails($ent[id]);
}
}
public function enterCustomerDetails($id) {
$ent = $this->Modelname->get($id);
// patch, save, redirect again ...
}

How to save child properties?

Breeze & Angular & MV*
I get an invoice object and expand it's necessary properties: Customer, Details, etc.
To access detail properties is easy, invoice.detail[n].property. And saving changes to existing properties (1 - n) is also easy. In my UI, I simply loop through my object vm.invoice.details to get & display all existing details, bind them to inputs, edit at will, call saveChanges(), done!
(keep in mind, in this UI, I need to complete the following too....)
Now, I have blank inputs for a new detail I need to insert.
However, I need to insert a new detail into the existing array of invoice details.
For example: invoice #5 has 3 details (detail[0], detail[1], detail[2]). I need to insert into this existing invoice, detail[3], and call saveChanges()
I've tried to call the manger.createEntity('invoice') but it complains about FK constraints. I know you can pass values as a second argument in createEntity('obj', newvalues)...but is that the correct and only method?
Seems like this should all be much easier but, well, I am at a loss so, please help where you can. TIA!
Take a look at the DocCode sample which has tests for all kinds of scenarios including this one.
Perhaps the following provides the insight you're looking for:
function addNewDetail() {
var newDetail = manager.createEntity('Detail', {
invoice: vm.currentInvoice,
... other initial values
});
// the newDetail will show up automatically if the view is bound to vm.details
}
Notice that I'm initializing the parent invoice navigation property. Alternatively, I could just set the Detail entity's FK property inside the initializer:
...
invoiceId: vm.currentInvoice.id,
...
Either way, Breeze will add the new detail to the details collection of the currentInvoice.
Your question spoke in terms of inserting the new Detail. There is no need to insert the new Detail manually and you can't manage the sort order of the vm.currentInvoice.details property any way.
Breeze has no notion of sort order for collection navigation properties.
If you need to display the details in a particular order you could add a sorting filter to your angular binding to vm.currentInvoice.details.
Make sure you have correct EntityName, because sometimes creating entity is a not as simple as it seems.Before working with entities see
http://www.getbreezenow.com/documentation/creating-entities
I will suggest you to look ur metadata file, go to last line of your file, you can see the field named "entitySet"
"entitySet":{"name":"Entity_Name","entityType":"Self.Entity_Name"}
check the entityName here i took as "Entity_Name" and then try to create the entity and use this name
manger.createEntity('Entity_Name');

Show Opportunity related Contacts in Custom Object Field

I have the next issue.
I have a custom object called 'Application', and I have this requirement:
"Show all Contacts related to an Application. Create a field on Application object, must be read only".
I solve it with apex code. 'Application' has a lookup to Opportunity, Opportunity to Account, and all my contacts have AccountId, so this way, I get all the contacts using apex code in a trigger.
But, I've been ask to change this to a Formula field in Application object.
So, my issue is next. I'm not able to get all contacts with advance formula editor, because they're not part of any object. I have no master-detail relationship.
Does any one know how can I achieve this using configuration? I should not use apex code for this req.
Thank in advance guys.
I don't think you can do it.
In formulas / merge fields syntax there's no way to go "up, up then down" (Application -> Opportunity -> Account -> down to Contacts related list). There's also nothing that would let you loop through Contacts (and display what? Ids? Names? Emails?). Roughly speaking you can only go up through dots.
You might want to explore path of "cross object workflow" rules but I imagine that when I add a new Contact to Account it should somehow "spread itself" to all related Applications? There's no straight way to fire a workflow on delete too - so you'd eventually end up with inaccurate list.
I'd say trigger was a good solution. Maybe it ws unoptimized but if it has to be in a field - tough.
There might be a fairly simple way of achieving that by embedding a visualforce page within Application page layout.
This should be doable with pure Visualforce (so technically there will be no Apex code ;))
Something as simple as
<apex:relatedList list="Contacts" subject="Application__c.Opportunity__r.AccountId" />
would be a good start (if you want your own layout and not a rel. list - you should be still able to pull it off with <apex:repeat> or <apex:pageBlockTable>.
There's one BUT here: it's not a field, just a display trick. Forget about using it in reports, mobile applications etc.
Another way - would it be acceptable to be 1 click away from these contacts? You could make a report "Account with Contacts", filter it by Id of one Account and later use "URL hacking" to change the filter depending on from which Application you'll click it. This link could be either a formula field or a real custom button/link. Technically - it's pure config, no apex & VF.
You can read more about URL hacking at Ray Dehler's excellent post and specifically about dynamic Reports here or here.

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