We've exceeded the Max Daily Budget for our app, but we can't increase the budget due to a serious flaw in Google's billing system. Google App Engine and Google Wallet do not have very capable support for multiple sign-in. As a result, I went to change the budget, but it used the wrong Google Wallet account (a different Google Account I was signed in as). I had to go back and try again, but now our GAE app shows the following status:
Billing Status: Changing Daily Budget
Your account has been locked while we process your budget changes. If you were redirected to Google Checkout but did not complete the process, your settings will remain unchanged. (You will be able to make changes to your budget settings again once the outstanding payment is processed.)
Now I'm completely prevented from making any billing changes, our app is shut off (over quota), and I have NOTHING I can do to fix it. This is a seriously fundamental flaw in App Engine's billing system and Google Wallet integration.
Has anyone run into this before? Is there a workaround anyone is aware of?
Right now, our production app is completely down thanks to this issue.
Any help you can offer would be greatly appreciated?
If you're from Google and you might be able to help on the backend, our app id is "nhldraftpik".
Thanks!
Brian
This happens when you are connected to the wrong Google Wallet account.
If you have this issue again, please check that you are connected through the good Google Wallet.
If not, please click on logout, then login using the good account (without hitting the Back button).
Related
My app engine app promptappointment was suddenly turned from billing enabled to the free tier tonight, this is a live production app and I need it back up asap. I have no attempts on my credit card, no outstanding balances, and while it says my payment method needs to be updated even adding another card has had no effect. Ideas? Thanks!
Could you please try to visit https://console.developers.google.com/project/{{project-id}}/appengine/settings (were {{project-id}} is your project id) to re-enable billing for this.
You can also follow https://groups.google.com/forum/#!topic/google-appengine/b_j5kLAHMpQ
Does this help ?
Since the end of April I seem to be missing receipts for my Google App Engine projects in Google Wallet.
These seem to be the smaller values, anyone have any ideas why that should be?
Google moved over to a monthly billing cycle rather than weekly. Did you not get the email ;-)
Extract from the email back in mid march.
We wanted to let you know that your Google App Engine account is soon
transitioning to a new billing system. This change will make it even
easier to pay for Google App Engine each billing cycle. Among the
features available in the new system are: A monthly, rather than
weekly, billing cycle Specify direct debit as a form of payment
Specify a primary and backup credit card as forms of payment Make a
payment at any time during the month This transition is scheduled to
be rolled out gradually after the App Engine 1.7.6 release.
I just recently picked up a new number and cell phone plan, and would like to change the SMS or mobile phone number associated with my Google App Engine account, since the number that I initially used to register with was associated with some free texting service online. Alternatively, I would like to completely purge App Engine from my Google account, so that I can at least reregister for App Engine with my new number.
How can I go about enacting these changes? Who do I turn to for assistance with these issues?
Thanks!
Try filling out the SMS issues form and describing your issue in the comments section. If you're unable to see the form, a reply to this pinned Google Groups post about signup issues may receive some attention.
Dear AppEngine people (I understand that all AppEngine support has moved to StackOverflow - if I am mistaken then sorry for posting this here), I have a very serious problem that I hope you can help me to resolve.
Yesterday I enabled billing with a daily budget of $500 on my application (friendbazaar.appspot.com), and my billing status is "Enabled". However, I am still showing that I have maxed out my usage of recipients emailed at 100 of 100.
The quota was just reset 2 hours ago, and so I don't understand why this has not reflected the updated quotas based on the billing settings.
This is a big problem, since I recently sent out invitations to members of my other sites (over 100K people) to sign up for this new site - and since email authorization is required to complete the registration process, I am totally hosed and have basically pissed off a lot of customers by making them register and then never sending them the email to complete the process.
Please let me know if this can be fixed, and what the normal delay is for appengine quotas to reflect billing settings.
Per the billing FAQ's
Why did my mail quota not increase after I enabled billing?
Google will wait until the first payment is cleared before increasing your mail quota. This means it will take at least seven days to get the higher quota.
https://developers.google.com/appengine/kb/billing#quota_increase
DISCLAIMER - I am not affiliated with Google in any way, nor do I believe you can get an official response from them via stackoverflow.
GAE no longer supports sending more than 100 emails per day as per their tech support (May 2016). Instead they are nudging people over to SendGrid. Its unfortunate that they are reducing the capabilities of GAE for something as basic as transactional email. I can see why marketing or bulk emails would be frowned upon but for the core transactional emails most apps/sites require it would be nice to have a native, low cost, option. Off to check out Amazon's email service!
I would like to delete the account I have with Google App Engine since I don't use it and I also would like to stop receiving email from Google regarding this account and policies update and alike.
Is there a way to do this?
UPD:
I raised this issue in google issue tracking system and it has been accepted as a valid feature request. http://code.google.com/p/googleappengine/issues/detail?id=5745
UPD2:
A nice person from Google offered his help in deleting of my account as soon as I remove any apps I have there. Thanks for that!
A note from Google accouts TOS:
13.2 If you want to terminate your legal agreement with Google, you
may do so by (a) notifying Google at any time and (b) closing your
accounts for all of the Services which you use, where Google has made
this option available to you. Your notice should be sent, in writing,
to Google’s address which is set out at the beginning of these Terms.
By myself I didn't found how one can delete google app Engine account, so it's possible that this is not Services which you use, where Google has made this option available to you. As other option I see is to ask on Googl App Engine community question board, and hope that google moderators read those question.