Messenger customer chat plugin - referral webhook event not received on mobile - facebook-messenger

I've been using the Messenger customer chat plugin quite often but I recently discovered that I don't receive any 'ref' tags when a mobile user tries to talk to me through the Messenger chat plugin. It does work perfectly whenever someone starts talking on desktop (Chrome, Safari,...)
Is this a known issue and are there any workarounds? I now have no clue where this user came from since I don't receive the referral webhook.
Thanks in advance!

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Other apps like Facebook Messenger for example, when I select Share with Messenger it allows me to send the share message to the user(s) I select.
For me you have 3 possibilities:
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Can someone recommend the best way (app service or how I can setup my own) to create a phone number on the web which I can text messages via my mobile phone and I program the responses? For example creating a Alice AI chat bot through my mobile.
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Did you check your internet settings? I think it is due to poor internet connectivity. And are you using Node.js to implement the messenger bot?

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