We've recently integrated the RingCentral app with our Salesforce org, and we'd like to change the behavior of how calls are logged. The calls in question are related to phone numbers attached to Opportunities.
From what we can tell, the app only permits you to log a call made with this method as a new task under the associated Account, if an Account exists.
We want calls from the logged as a "Log a Call" record under the Opportunity, not as a Task under the Account.
We'd also like to be able to call from and log against an existing Task in certain cases. For example, there may be a Task to follow up on a stalled opportunity, and an outgoing call can log against that task.
I don't think this functionality is possible natively, and I'm pretty new to the RingCentral API. Is it possible to achieve this functionality through the API and Salesforce somehow? Thanks!
You can customize the behavior of RingCentral in Salesforce by using the Embeddable Voice Widget:
Embeddable Voice Widget
https://github.com/ringcentral/ringcentral-embeddable-voice
There are a series of demos here:
https://github.com/ringcentral-tutorials/ringcentral-web-widget-demos
Specific Salesforce demos include:
salesforce_lightning/tutorial - basic embedding in Salesforce
salesforce_lightning_more/tutorial - shows how to customize the experience
See discussion on getting objectId for object that triggered widget:
https://github.com/ringcentral/ringcentral-embeddable-voice/issues/112
Related
As you know Salesforce is enforcing Enhanced Domains. I found from Salesforce help that:
Custom components in your org must be evaluated in order to check
whether they use domain name/static URLs
Some embedded content stored in Salesforce might no longer appear
Third-party applications can lose access to your data
Single sign-on integrations can fail
However, I'm struggling with finding out which particular Salesforce elements/configurations should be checked in order to detect potential gaps? Do you know which areas exactly can be affected and shall be evaluated (like Apex Codes, Email Templates and so on)? Is there any guide on that?
Your biggest concern should be inbound integrations. Things that log in over REST/SOAP API, get response with session id back, ignore the "url to use for all subsequent requests" and just use hardcoded url, whether it's prod or sandbox.
Look at this guy, he's victim of either enhanced domain or "disable api versions < 30" thing: The requested resource no longer exists with rest PHP. Look at these guys, they had hardcoded url: how to solve python code error (TooManyRedirects: Exceeded 30 redirects), Salesforce API via postman error INVALID_SESSION_ID.
As for stuff inside Salesforce itself - best would be to download whole project with sfdx and run a text search for your domain name (and site/community name if you have these). Email templates that use merge fields for forgot password etc should be fine, merge fields with record link should be fine... But if you manually craft email body in apex - might be a problem. A lot depends how creative the developer was. If you find getsalesforcebaseurl().toexternalform() it should still work. If it's hardcoded / read from custom setting / custom label / custom metadata it might be more fun.
If you have external apps that display pieces of salesforce (embedded live chat? some iframe with FAQ? CMS Connect) - the domain change might mean they need to be updated, both in terms of updating url and changing security rules (CSP for example)
I was going through the integration documents available for snowflake & service now. But, all documents are oddly focussed on sf consuming snow data for analytics. Didn't find anything related to creating tickets for failures at snowflake. Is it possible?
It's not about the monitoring & notification aspect of snowflake but connecting with service now and raise a ticket for query failures (tasks,sp etc.)
Any ideas?
There's no functionality like that as of now. I can recommend you open an Idea for it and if enough customers want it our Product Management will review it.
For the Snowpipe, we found a way to use it. We send the error message to SNS and then we can do a Lambda function to call the Rest API of ServiceNow to create a ticket.
For Task, we find that it is possible to use External Functions to notify to AWS whenever the Task fails, but we haven’t implemented it.
Email is a simple way. You need to determine how your ServiceNow instance is processing emails. We implemented incident creation from Azure App Insights based on emails.
In ServiceNow find the Inbound Action you need to process the email or make one.
ServiceNow provides every instance with an email account
Refer to enter link description here
The instance email is usually xxxx#service-now.com.
If your instance url is "audi.service-now.com", the email would be "audi#service-now.com".
For a PDI dev#servicenowdevelopers.com, e.g.; dev12345#servicenowdevelopers.com
I'm designing a custom team tab using React that calls third party API, I need after executing the API successfully, user gets notified . What is the best way to achieve this? I used Bot in my project, but not sure how can I call it from my custom tab class. I'm aware of the existence of proactive messaging, is it the only way to do it? If it is, a pointer on how to implement it to a custom tab would be appreciated.
If you're wanting to message the user 1-1 (like in the personal app), then proactive messaging is definitely what you need (inside a Team, there are other options), and considering you have the bot already in place that's perfect. The only thing you might be missing are the details required to send the actual proactive message (the best time to get them is when the bot is first installed by the user). In particular, you need ConversationId and ServiceUrl.
With regards the concept of Proactive Messaging, basically once the bot is installed, and you have the required values, you can -send- the message from any backend code at all. That can include, for example, custom tab's backend api. You need to identify the user, which you can do using the Teams Context (it's not the safest way but it's the easiest), and then look up the values in your own backend store (e.g. database or whatever) to get the ConversationId and ServiceUrl, then just message the user in your backend.
We are creating a product that allows customers to sign up and somehow "hook up" their SalesForce CRM implementation to it in which we'd like to have it automatically create triggers/callbacks to an endpoint URL we own (and transferring info about the action+details and which customer of ours is triggering it).
For example: when someone enters a lead, a sale, etc. we want our service (custom code elsewhere on HTTP REST endpoint) to be notified.
What is the best approach for this? I'm a newbie when it comes to SalesForce, just looking for someone to push me the right direction. I hear "SalesForce Apps" and then there is an API, etc. I also hear there is an API limit, so is polling a better idea? Anything else I am missing?
If you distribute your application or "connector" through the Salesforce App Exchange then you can have an Apex trigger on some SObjects which does an HTTP / REST callout to your service. Otherwise you could do something similar to how the Salesforce Webhook Creator dynamically generates the necessary Apex and adds it to a Salesforce org (via the Salesforce Tooling REST API).
I need to integrate PayPal with my client AngularJS app, where the app visitors can donate specific amounts of money based on various causes, but not sure where to start? My client requested that visitors can select cause, amount to be donated, then get routed to Paypal to enter their details, process payment then finally routed back to the app for (thank you page) which should receive payment confirmation as parameter.
I've skimmed through the PayPal developers API and can see that there are a lot of options / features offered but not sure really where to start and which is the best approach to accomplish my client needs? Shall I use REST API? or will simple button integration do the job? What if I need to add causes selected to Paypal checkout page? Can I do this using the API? Thanks
If you don't have some specific reason to use REST I would recommend just going with the Classic API, specifically Express Checkout. It's much more mature and provides a lot more freedom to integrate with different options and customization.
With Express Checkout you'll be using the following calls.
SetExpressCheckout
GetExpressCheckoutDetails
DoExpressCheckoutPayment
You'll call SEC and that will return a token. Then you'll redirect the user to PayPal with that token appended to the URL. The user signs in and approves the payment, and they're returned to a URL that you supply in the SEC request.
At that URL you can call GECD to obtain all the details about the buyer. This allows you to tae their address and apply any shipping or tax rules you need to so that you can present a final review before the user would approve the payment, which is when you trigger DECP to finalize the transaction.
There are various options with that flow. For example, GECD is optional, and depending on your flow you may or may not need a final review, so you could skip straight to DECP and display nothing but a final receipt page when the user gets back to your site if you want to.
If you happen to be using PHP my class library for PayPal will make all of this very simple for you.