Accessing Open Activities fields linked to a Case in salesforce - salesforce

Using email to case I am able to save email body in the Open activities related section of the case.
I want to write a query / way in case trigger to fetch the email body attached to a activity into a string so that I can parse it to get certain values.
I am using Querying sObject Relationships but not able to get anywhere...
Can someone help me with this?

If you're using email-to-case the email's body should be embedded into Case already?
Try one of these 2 queries (of course provide an id that will work for you)
select Id, FromAddress, HtmlBody, Incoming, Subject, TextBody, ToAddress
FROM EmailMessage
WHERE ParentId = '500D000000KUXYP'
SELECT Id, Subject, (SELECT TextBody FROM EmailMessages)
FROM Case
WHERE Id = '500D000000KUXYP'

Sorry for replying so late.
As the core of my question was to parse the incoming email on the salesforce. I discontinued the email to case approach and used the Inbound Email handler provided buy the Salesforce and written my own APEX class by extending the handler.
In the same class, I accessed the case object and updated the fields required.

Related

Query of Arrays in Salesforce

I need to do 1 of two things (I believe):
1- Get a Custom Object ID so I can query it directly
2- Get a list of values of a specific field within the Object entries.
Ultimate End goal:
Add and modify rows in my custom object via external API. However to do this I need to check and make sure my new entry/row does not already exist.
What I have:
I have a custom object (called Customer_Arrays__c). It is a table that I can add new rows to (I will call entrys). Each entry has 6 or 7 fields. 1 of these fields is called (external_ID__c). This is the field I utilize to match to new incoming data to see if the entry already exists, or if it needs to add a new row to my table. This Customer_Arrays__c is a child to my opportunity I believe – it is part of every opportunity and each line item I add has a field defaulted to the opportunity.
Help I need:
1- How do I query the value of my Cutomer_Arrays__c based upon an opportunity ID?
2- How do I query a list of values in my (external_ID__c) based upon an opportunity ID?
Thanks for your help! I have read half a dozen+ posts on similar topics and am missing something. Examples of some Past try's that failed:
Select external_ID__c,FROM Custom_Arrays__c WHERE Opportunity='00...'
Select Id (Select ID, Custom_Arrays__c from Custom_Arrays__c) from Opportunity where id ='00...'
List FROM Custom_Arrays__c WHERE Opportunity='00...'
Select Id, external_ID__c, (Select external_ID__c FROM Custom_Arrays__c) WHERE Opportunity__c='00...'
Thanks again!
Only you know how did you name the lookup field (foreign key) from arrays to Opportunity. You'll need to check in setup, next to where external_ID__c is. Since it's a custom field (gets __c at the end), my guess is you went with default.
Try
SELECT Id, Name, External_Id__c
FROM Customer_Arrays__c
WHERE Opportunity__c = '006...'
Thank you eyescream, that got me almost all the way there. Turns out I also needed a __r for the parent child relationship.
Here is a snip out of my final code that works - I think it covers everything:
SELECT Field1__c, Opportunity__r.Id, Opportunity__r.Opportunity__c,
FROM Customer_Arrays__c
WHERE Opportunity__r.Id = '006...'.
Thank you so very much!!!

Data Category Visibility Issue

I am facing Data Category visibility related issue.
The scenario is i'm following -
I have One Community User which one is using for login into my community.
This User's role is Inheriting Visibility for Category Group from it's parant role and it's Visibility is No categories are visible to parent role and subordinates.
But This User's Permission set have Custom Visibility Permission is like -
All Category Group > child Category > sub child Category
for ex :
All Products > Computers > Laptops
And I am accessing lick bellow query from apex to display related article in community.
Select Id, Title, KnowledgeArticleId, Summary, CreatedDate, UrlName From KnowledgeArticleVersion WHERE Language = 'en_US' and PublishStatus='Online' WITH DATA CATEGORY Products at (Computers__c) limit 10 UPDATE VIEWSTAT
but I am not getting any articles.
getting error like --
Invalid data category name provided: Products. There is no data category matching the given developer name on the data category group: Computers__c
If anyone have solution for this please let me know.
Thank you,
Harsiddhi.
You probably have already figured this out by now, however you need to use the API name for your Group as well, i.e. 'Products' becomes 'Products__c'.
Should be something more like this:
Select Id, Title, KnowledgeArticleId, Summary, CreatedDate, UrlName From KnowledgeArticleVersion WHERE Language = 'en_US' and PublishStatus='Online' WITH DATA CATEGORY Products__c at (Computers__c)
Queries are not dependent on permission sets.
The error in the SOQL query can be looked upon at the query editor. Whenever there is a wrong API name in the query, there comes down an indication in the Query Editor under Developer Console that:
No such column 'field_name' on entity
Thus we can look back at the object fields and relationships and can ensure if the right API name is there.

How to get salesforce Activity id

I have a salesforce query that extracting users time report
SELECT ID,Logged_Date__c ,CreatedBy.Email, CreatedBy.id, CreatedBy.Name, Time_Spent_Hours__c, Activity__c, CaseId__r.CaseNumber, CaseId__r.Account.id, CaseId__r.Account.Name , Utilized__c
FROM Time_and_Placement_Tracking__c
The Activity__c returns with the activity text.
I was trying to use Activity__c.Id, Activity__r etc. but all returns with error.
Is there a way to get the Activity id?
Verify these
You need to get to the object definition and see the field info. You can use workbench or any other API tool if you are familiar with and get the object and field def's.
Check the data type for Activity__c field. It should be a lookup/master relation. If it is not, find the field which ties to Activity object.
Open the field to get the API name and use that in the query with a '__r' extension.

How to query all task which are having relatedto(whatId) as Account or Contact

I am using an soql query to get tasks. My requirement is to get all tasks which are related account or contact object. Also few other fields inside Account or contact object whichever the object related. Is there a simple way instead of writing multiple queries.
Please provide more specific information next time. Generally speaking you can refer to a parent object by reference name followed with a dot. Here is an example
Select Account.Name, AccountId From Task Where Account.Name = 'John'
Here Account is the name of the reference (from task) and AccountId is the referencing field.
Your question is a little unclear. Are you looking for all TASKS related to any ACCOUNT or CONTACT or related to specific ACCOUNTS or CONTACTS?
If the former, try
SELECT Id, Subject,
FROM TASK
WHERE
What.Type = 'Account' OR
Who.Type = 'Contact'
if the latter, use the IN :list syntax already suggested by Moti. The What.Type is useful, as opposed to AccountId!=null, because it will not return TASKS associated with, for example, OPPORTUNITIES (if you want that behavior, use AccountId!=null and maybe drop the Who.Type if you associate all CONTACTS with OPPORTUNITIES, as it would be redundant).
In either case, your issue will be pulling specific data from CONTACT whos, as polymorphic fields only allow access to a limited number of fields. Can't seem to find that list right now. I don't believe old SOQL supports the kind of the syntax to do that in one query--that's why SOQL polymorphism made such a bang--though I could be wrong.
Now, if you have SOQL TYPEOF available to you, you should be able to do something more interesting like:
SELECT Id, Subject,
TYPEOF What
WHEN Account THEN AccountNumber
END,
TYPEOF Who
WHEN Contact THEN FirstName
END
FROM Task
WHERE
What.Type = 'Account' OR
Who.Type = 'Contact'
How about
select {column list] from task where parentid in (select id from account where ...) or parentid in (select id from contact where ...)
Alternatively, if you're inside Apex and already have the contact or account ids in a list (we'll use idList), you can use:
select {column list] from task where parentid in :idList

Apex Trigger Salesforce

I need to use the look up field which relates Contact and Account object in Trigger. I have lookup field Account__c on the Contact, but I cannot get the related Account for that contact when I write something like
Map <Id,Account> acts = new Map<Id,Account>([Select Id,Name from Account where Id:=contact.Account__c]);
it should get all related accounts in to acts, but it does not work..
How can I get related Accounts?
Unless this is a special case you don't need to create a relationship between contact and account, there is already a standard one. you can query it like so
try {
Account parent = [SELECT Id, Name FROM Account WHERE Id = :contact.AccountId];
} catch(QueryException e) {
//list has no rows for assignment
//means the account with Id could not be found
}
For more information about the api names you should look at the wsdl
As an aside, you don't need to pass the results of this query to a map, any time you use Id = :idValue in a WHERE clause it is guaranteed that you will get exactly 0 or 1 result, and in the cause of 0 results a QueryException will be thrown.

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